Delivery Information

1. Delivery is fulfilled only for successfully made orders after confirmation over the phone in the case the buyer is in Bulgaria. During the call, the client is informed when the order will be fulfilled.  Orders with a buyer outside of Bulgaria do not have a phone call confirmation

2. The price of the delivery of the goods offered by the seller is calculated from the online store depending on the courier and the client chooses on their own which courier they will use.

3.The delivery of the ordered products is not being made on Sunday and on official holidays. 

4. Usually, delivery to address is within 3 business days after confirmation of the order from our employee via email/ the phone or  viber/whatsApp.

Generally delivery to offices of the courier or a locker within 2 business days after confirmation of the order from our employee via email /the phone or viber/whatsApp.

Usually, delivery to Greece and Romania is within a period of 6 working days from the moment of  confirmation of the order.

5. The seller uses for delivery the courier firms Speedy, Econt and Sameday, the delivery hours are from 9 am to 5:30 pm. The user chooses the courier and the delivery method during the placing of the order. If the user chooses delivery to address the seller, retains the right to change the courier while maintaining the same delivery fee which is stated on the order.

6. The delivery is made to a specific address as chosen by the user ( does not matter if a work or personal one ) or to an office/locker of the chosen courier company when finalising the order.

7.If the client does not provide access and conditions in which the courier is able to make the delivery in the specified time or does not wish to receive it via locker/office in the time they have selected then the seller is freed from the need to fulfil this delivery.